Refund Policy

At Elite Power Supply, we are committed to ensuring your satisfaction with every purchase. If you’re not completely satisfied with your order, we offer a hassle-free return and refund process. Please read below for our policy details.

1. Eligibility for Refunds

To be eligible for a refund, the item must be:

• Returned within 30 days from the date of delivery.
• In its original condition, unused, and in the original packaging.
• Accompanied by proof of purchase (order confirmation email or receipt).

Items that are damaged, used, or missing parts for reasons not due to our error may not be eligible for a full refund.

2. Non-Refundable Items

The following items are non-refundable:

• Gift cards or promotional items
• Items marked as “Final Sale”
• Customized or personalized products

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@ElitePowerSupply.shop or call us at +1 (213) 838-9316 to request a return authorization.
2. Return Shipping: After approval, you will receive instructions on how and where to send your item. You are responsible for return shipping costs unless the item was damaged upon receipt or incorrect.
3. Packaging: Please pack the item securely to avoid damage during transit. Include your order number and contact details in the package.

4. Processing Your Refund

• Inspection: Once we receive your returned item, our team will inspect it to ensure it meets the refund criteria.
• Refund Method: Refunds will be processed to the original payment method (PayPal or Venmo) within 7–10 business days of receiving and approving the return.
• Notification: You will receive an email confirmation once your refund has been processed.

5. Exchanges

We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at support@ElitePowerSupply.shop to arrange it.

6. Late or Missing Refunds

If you haven’t received your refund after 10 business days, please:

1. Check with your bank or PayPal/Venmo account — sometimes it may take additional time for the refund to post.
2. Contact us if you still have not received your refund after confirming with your payment provider.

7. Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 48 hours of receiving the item. We will provide a replacement or a full refund, including return shipping costs.

8. Contact Us

If you have any questions or concerns about your return or refund, please reach out to our customer service team:

• Email: support@ElitePowerSupply.shop
• Phone: +1 (213) 838-9316
• Address: 15037 Broadwater Way, Chester, VA 23831, United States