FAQs

1. What types of generators do you offer?

We offer a wide range of high-quality generators to suit various needs, including portable generators, standby generators, inverter generators, and more. Each product listing provides detailed information on specifications and ideal use cases.

2. What payment methods do you accept?

We currently accept Venmo and PayPal as our secure payment methods. For more information on payment options, please visit our Payment Methods page.

3. What is your return policy?

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, in the same condition as when you received it, and in its original packaging. For further details, please see our Return Policy.

4. How long does shipping take?

Our standard delivery timeframe is 3-5 business days, with a handling time of 1-2 business days. Once your order ships, you will receive tracking information to monitor your delivery.

5. Do you offer international shipping?

Currently, we only ship within the United States. We are working on expanding our delivery options, so stay tuned for updates!

6. How do I know if a generator is right for my needs?

Each generator on our site includes a detailed description and recommended uses. If you’re unsure, feel free to contact us, and we’ll be happy to guide you to the best option for your power requirements.

7. How can I contact customer support?

You can reach us through:

• Email: support@ElitePowerSupply.shop
• Phone: +1 (213) 838-9316
  Our customer support team is available Monday to Friday, from 9 AM to 5 PM.

8. Do you offer warranties on your generators?

Yes, most of our generators come with a manufacturer’s warranty. Warranty details can be found in the product description of each item. Please contact us if you have further questions about warranty specifics.

9. Can I cancel or modify my order after placing it?

If you need to cancel or change your order, please contact us as soon as possible at support@ElitePowerSupply.shop or call us at +1 (213) 838-9316. We will do our best to accommodate your request before the item ships.

10. Are your generators eco-friendly?

We offer several energy-efficient models designed to minimize emissions and fuel consumption. Look for eco-mode features on select models in our product listings for more environmentally friendly options.

11. Is it safe to use a generator indoors?

No, generators should never be used indoors, as they produce carbon monoxide, which can be hazardous. Always operate generators in a well-ventilated outdoor area, away from windows and doors.